Customer Returns Administrator

Job Title: Customer Returns Administrator
Location: Milton Keynes 

Salary: £11.50 per hour

Type: full time Monday to Friday from  9 am – 5pm

About the Role:
UK Planet Tools Ltd is looking for an organised and detail-oriented Customer Returns Administrator to join our team. In this role, you will manage all first-line enquiries for the Returns Department, including the receipt, logging, and investigation of any returns. You will also coordinate the logistics of all returned products, liaising with relevant departments to ensure that the process runs smoothly from start to finish. This is an exciting opportunity to work in a fast-paced environment and play a key role in ensuring a positive customer experience.

Primary Duties and Responsibilities:

• Handle customer returns for both B2C and B2B in a timely and efficient manner.
• Check and process returns from customers/suppliers, updating the database system accordingly.
• Assess the quality of returned goods upon receipt in the warehouse.
• Liaise with couriers/shipping companies to resolve any claims for goods damaged or lost in transit, ensuring credits are received.
• Work with the Finance and Customer Service Departments to ensure that returns are credited promptly.
• Raise credit notes and invoices as required.
• Liaise with the Warehouse Department regarding stock movements and stock control.
• Provide regular updates to clients and handle communication efficiently.
•  Book collections for repairs with suppliers and manage related logistics.
• Ensure all returns comply with the company’s Terms and Conditions.
• Coordinate payment disputes, chargebacks, return requests, and cases across all selling platforms (e.g., eBay, Amazon).
• Manage courier claims for all accounts.
• Ensure compliance with Health and Safety, Environmental, and Data Protection policies.

Essential Skills:

• Strong multitasking abilities with excellent organisational skills.
• Detail-oriented with a strong sense of urgency.
• Strong administrative and analytical skills.
• Excellent customer service skills.
• Great communication skills, both written and verbal.
• Ability to handle customer complaints in a smooth and professional manner.

What We Offer:

• Competitive salary based on experience.
• A friendly and supportive team environment.
• Opportunity for growth and advancement within the company.
• Training and development to enhance your skills.
• 30 days annual leave per annum plus additional annual leave for service.
• Additional leave for birthday.
• Contractual Sick Pay Scheme.
• Pension Scheme.
• Free on-site parking.
• Employee Discounts.
• Social Activities & Events.

How to Apply: 

If this sounds like you, please apply by sending a copy of your CV to: recruitment@ukplanettools.co.uk.

Whilst we will make every effort to get back to every applicant, it is not always possible, so if you haven't heard from us within three weeks, please note that your application has not been successful on this occasion.